All returns are
subject to approval by a store manager.
Address Returns To:
Attn: Returns Dept.
5321 Irwindale, CA 91706
Entreprise Arms offers a 100% PLUS MONEY BACK
GUARANTEE. In the unlikely event that you received an
incorrect item with your order, simply return it within 15
days for a 100% refund, including any return shipping
charges incurred by the buyer for the return.
Custom orders or special orders are
nonrefundable unless approved by management
All items returned must be in
condition. We cannot
accept returns on items that have been damaged during return
shipping, due to insufficient packaging or damaged during
assembly due to test fitting or unauthorized modification.
Unused and Unopened items in the original sealed
packaging can be returned less a 15% restocking fee.
The return must include all manufactures manuals,
documentation, registration and any accessories that
were shipped with the product. Shipping cost's are
Packaging with Broken Seals can be returned
subject to a 25% restocking fee. The return must
include all manufactures manuals, documentation,
registration and any accessories that were shipped with
the product. Shipping cost's are non refundable.
How do I arrange a return ?
If you should need
to return an item first request a
Return Merchandise Authorization (RMA)
from a customer representative by
calling us or sending an e-mail
message. Returned items MUST have
the RMA number written BOLDLY on the box of the returned
item. Return shipping charges are your responsibility. We
recommend that you insure the item when shipping. Please
include a copy of the invoice.
To ensure that
your return is accepted, your order must be returned
in its original packaging and be sent with UPS, Fed
Ex or another carrier which provides a tracking
number. All returns sent via US Mail must
have a 'Delivery Signature Tag' attached to them to ensure
that we will be notified when they arrive.
received more than 30 days from the original date of
purchase will not be accepted.
We do not
accept returns of damaged merchandise that has not first
been reported to us. Any unreported damaged goods that
arrive at our warehouse, is assumed to have been
damaged during the return trip. We can not be held
liable for returned merchandise that arrives damaged,
due to insufficient packaging. Nor can we be held
responsible for damaged merchandise that was sent without
It is the
buyer's responsibility to confirm if there are delivery
restrictions in their jurisdiction on any ordered items.
We do not refund shipping costs on merchandise that is
returned due to another jurisdiction's import regulations.